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Getting started
New here? Start with these.
What is ChartSense AI?
ChartSense AI is analysis software for traders. It turns a chart, or live market data, into a structured report with key levels, chart patterns, order-book context, risk metrics and news context.
All six tools sit behind one login: Live Analysis, Screenshot Analysis, 3D MetaScan, Catalyst Scanner, Market Conviction and Trading Psychologist. Every plan includes all of them.
How does the $1 trial work?
The trial is a one-time $1 payment that gives you 5 credits. It does not renew automatically, so nothing is charged after it.
- All six tools are available during the trial.
- 5 credits cover, for example, five Regular scans, or fewer if you choose Premium scans. See what each tool costs.
- When your credits run out, you choose whether to pick a monthly plan.
- The $1 trial is non-refundable.
Run your first scan in about 2 minutes
- Log in to your account and open the analyzer dashboard.
- Choose a tab. For a first scan, use Live Analysis (crypto) or Screenshot Analysis (any chart image).
- Set it up. For Live Analysis, pick the exchange, coin, market type and timeframe. For a screenshot, upload your chart image.
- Pick Regular or Premium. Regular costs 1 credit. Premium costs 2 and uses our more advanced AI model.
- Start the scan. Most scans finish in about 2 minutes. Keep the page open while it runs.
- Read and save. Your report appears on the page. Export it to PDF whenever you like.
Which tool should I use?
Where is the full step-by-step user guide?
The ChartSense AI User Guide walks through running a live or screenshot analysis, what every report section means, tips for better results and the tools' limitations. This help center covers everything around it: each tool's details, credits, billing and fixes.
Is this financial advice? Does it place trades?
No to both. ChartSense AI is analysis software. It never connects to your exchange to place trades, and it does not tell you what to buy or sell.
Reports are generated by AI from market data. They can contain errors and guarantee no outcome. Trading involves substantial risk of loss, so always make your own decisions.
Live Analysis
A full report on one crypto coin, built from live exchange data.
1 credit Regular, 2 credits PremiumWhat a Live Analysis includes
The numbers are calculated from the data. The AI writes the explanation around them in the same structure on every scan.
How to run a Live Analysis
- Open the Live Analysis tab.
- Choose the exchange, the coin and its quote asset (for example USDT).
- Choose the market type (spot or futures) if the exchange offers both.
- Choose the timeframe.
- Choose Regular or Premium, then start the scan.
The scan pulls fresh candles, the order book and funding data, runs the calculations, and writes the report. Credits are spent when the scan starts.
Regular vs Premium scans
| Regular | Premium | |
|---|---|---|
| Cost | 1 credit | 2 credits |
| Data and calculations | Same | Same |
| AI model writing the report | Regular model | More advanced model |
Both use the same market data and the same calculated numbers. Premium uses a more advanced AI model to write the report. Use Regular for routine checks and Premium when you want the deepest write-up.
Supported timeframes and exchanges
Timeframes: 1m, 5m, 15m, 30m, 1h, 4h, 1d, 1w and 1mo.
Exchanges: the list in the dropdown comes from our market-data provider and covers many major exchanges. If an exchange or pair you want is missing, it isn't available from the data provider.
Higher-timeframe alignment: for most timeframes the report also checks the next higher one (for example 15m is compared with 1h, and 1h with 4h), so you can see whether the bigger trend agrees.
Can I run a Live Analysis on forex or metals?
Live Analysis is built for crypto because it relies on exchange order books, funding rates and liquidation data. For forex pairs, gold and other metals, upload a chart image to Screenshot Analysis instead.
Screenshot Analysis
Upload any chart image and get a structured report.
1 credit Regular, 2 credits PremiumHow to upload a chart image
- Open the Screenshot Analysis tab.
- Drop in your chart image, or choose a file. Common image formats such as PNG and JPG work, up to 5 MB.
- If the symbol isn't visible on your chart, enter it manually.
- Choose Regular or Premium and start the scan.
The report reads the chart itself, adds news and sentiment context for the asset, and presents everything in the same structure as every other report.
Forex and metals charts
Screenshot Analysis works with crypto, forex and metals charts, from any platform.
- Forex pairs such as EUR/USD or GBP/JPY.
- Metals: gold, silver, platinum and palladium.
- US Dollar Index (DXY).
The timeframe is read from the chart itself. Labels in MetaTrader style (M15, H4, D1) and TradingView style (15, 60, 240) are both understood. For forex and metals, news context comes from forex and macro news sources, such as rate decisions, inflation data and central-bank headlines.
Live Analysis vs Screenshot Analysis
| Live Analysis | Screenshot Analysis | |
|---|---|---|
| Input | Coin, exchange, timeframe | A chart image you upload |
| Markets | Crypto | Crypto, forex, metals |
| Order book, funding, liquidations | Yes, live | No |
| News and sentiment | Yes | Yes |
Tips for better screenshot results
- Include the price axis, the symbol and the timeframe label in the image.
- Crop out menus, watchlists and other clutter, but keep the candles and axes.
- Use a sharp image. Blurry or very small screenshots are harder to read accurately.
- Keep the chart zoomed so individual candles are visible.
- Light or dark chart themes both work.
3D MetaScan
Turn a chart into a 3D scene. Rotate it, zoom in and ask the AI about any section.
2 credits per MetaScanWhat is MetaScan?
MetaScan rebuilds a flat chart as a 3D scene so you can look at it from any angle.
- Candles, volume and RSI sit in separate 3D layers.
- EMA 20, EMA 50 and Bollinger bands are drawn on top.
- A Monte Carlo forecast fan runs forward from the last candle, so you can see the risk range in space.
Controls on desktop and phone
| Action | Desktop | Phone or tablet |
|---|---|---|
| Rotate | Drag | Drag with one finger |
| Zoom | Scroll wheel | Pinch |
| Pan | Right-drag or Shift-drag | Drag with two fingers |
| Read a candle | Click it | Tap it |
The toolbar on the scene lets you jump between ALL (the whole chart), LAST (the most recent candles), 2D (a flat view) and SPIN (a slow automatic rotation).
Asking the AI about a section
Tap a candle or a section of the scene and ask the AI about it. Answers are intentionally short, usually one or two sentences, so you can keep exploring without reading a long report.
Catalyst Scanner
Score a watchlist of coins and spot the ones with something happening.
1 credit per coin scannedHow to scan a watchlist
- Open the Catalyst Scanner tab.
- Enter your coins separated by commas, for example BTC, ETH, SOL.
- Choose the exchange and timeframe.
- Confirm the credit cost when prompted, then start the scan.
You can scan up to 25 coins at a time. Duplicates are removed automatically.
The seven signals and how scores work
Each coin is scored on seven signals, including volatility squeeze, volume and news catalysts. The score and every signal behind it are calculated from market data.
Switch between list view (every signal in detail) and heatmap view (the whole watchlist at a glance).
News catalysts are flagged when recent headlines mention events such as halvings, network upgrades, listings, partnerships, ETFs or legal and regulatory action.
How Catalyst Scanner credits work
Each coin costs 1 credit, so scanning 10 coins costs 10 credits. The app shows the total and asks you to confirm before it starts.
Your watchlist is saved to your account, so you don't have to retype it next time.
Market Conviction
One market-wide gauge for the crypto market, with every input shown.
1 credit per analysisWhat Market Conviction shows
Market Conviction is a single gauge that summarises how strong the crypto market's current direction is, based on Bitcoin and Ethereum.
It is calculated from:
- Price trend
- Momentum
- Volume
- The Fear & Greed index
- Fresh headlines
Every input is shown so you can see why the gauge reads the way it does.
Does the AI decide the score?
No. The score, the state and every number are calculated from real data. The AI only writes the plain-English explanation of the result and can never change the score.
Trading Psychologist
Upload your trade history and get a Discipline Score with the evidence behind it.
10 credits per reportWhat the Trading Psychologist tells you
You get a Discipline Score from 0 to 100 plus a coaching report.
- Performance numbers: win rate, payoff ratio, profit factor, loss streaks and trades per day.
- Behavior flags such as overtrading, bigger size after losses and late-night trading, each with the evidence behind it.
- Score breakdown across frequency control, response to losses, risk management, sizing consistency and entry discipline.
- Coaching that points to the habits most worth fixing.
The numbers and the score are calculated from your trades. The AI only explains them.
Which trade files can I upload?
There are three ways to provide your trades:
| Method | Details |
|---|---|
| File upload | .csv, .tsv, .txt or .xlsx, up to 2 MB. |
| Pasted text | Paste rows straight from your platform, up to 256 KB. |
| Screenshot | An image of your trade history table. |
Exports from most major exchanges and platforms work, including Binance, Bybit, Coinbase, Kraken, OKX, MetaTrader and TradingView.
How to run a Trading Psychologist report
- Open the Trading Psychologist tab.
- Choose how you'll provide trades: file, pasted text or screenshot.
- Check your time zone so late-night and session timing are read correctly.
- Start the analysis. It uses 10 credits.
If the AI step fails, your 10 credits are refunded automatically.
Saved reports and deleting them
Your most recent 10 Psychologist reports are saved to your account so you can revisit them. You can delete a single report or clear all of them from the history panel on the same tab.
How accurate is the analysis?
- The more trades you include, the more reliable the patterns are. A very small sample can only show so much.
- Exports with profit and loss columns give the most accurate numbers. If they're missing, results are estimated from your entries and exits.
- For some trades, the report may compare your entry with market conditions at that moment.
- If no strong behavioral red flags are found, the report says so and focuses on strengths and consistency.
Reading your report
What each section means, how to ask follow-ups and how to save reports.
What's in every report
Every report follows the same structure, so you can compare one with the next.
| Section | What it tells you |
|---|---|
| Pre-flight checklist | Quick checks before the report makes its case: higher-timeframe alignment, fit with the current market regime, volume confirmation, high-impact news and the reward/risk ratio. In screenshot reports, higher-timeframe alignment shows as not applicable. |
| Overall thesis | A one-sentence summary of the main view and the main reason for it. |
| Market sentiment | What the Fear & Greed Index and recent headlines suggest, and whether any news item could move price soon. |
| Critical price levels | Nearest support and resistance, the main volume-profile price and other levels worth watching. |
| Bulls vs bears | Which side appears to control price action right now. |
| Technical patterns | Patterns the report detected and what they have historically implied. Descriptions, not guarantees. |
| Indicators and volume | The most relevant indicator, whether volume supports the move, and whether indicators agree. |
| Liquidity and risk | Order-book walls, buy and sell pressure, funding, liquidation zones and the Monte Carlo risk estimate (Live Analysis). |
| Scenario plan | An example entry zone, stop-loss and two targets with a confidence score. It is one scenario to evaluate, not an instruction. If conditions are weak, the report says there is no high-quality setup. |
Ask Sensei: follow-up questions
After a Live or Screenshot report, you can ask Sensei follow-up questions about it.
- One session costs 1 credit and includes 3 questions.
- Need more? Start another session for 1 credit to ask 3 more.
- Sensei answers from the report itself. If you ask for detail the report doesn't contain, it says so rather than inventing it.
Export to PDF and view past reports
Any report can be exported to PDF from the report page, so you can keep it, print it or share it.
Past analyses are listed in your history. You can clear it at any time, and clearing it can't be undone.
Credits and plans
How credits are spent, returned and replenished.
What each tool costs in credits
| Tool | Credits |
|---|---|
| Live Analysis | 1 Regular · 2 Premium |
| Screenshot Analysis | 1 Regular · 2 Premium |
| 3D MetaScan | 2 |
| Catalyst Scanner | 1 per coin (up to 25 coins) |
| Market Conviction | 1 |
| Trading Psychologist | 10 per report |
| Ask Sensei (follow-up questions) | 1 per session of 3 questions |
Costs are set by our servers, so the price shown is the price charged.
Plans and monthly credits
| Plan | Price | Credits | Best for |
|---|---|---|---|
| Trial | $1 once | 5 | Trying it out |
| Starter | $29 / month | 50 | Occasional use |
| Trader | $79 / month | 200 | Regular use |
| Pro | $149 / month | 450 | Heavy use |
| Elite | $299 / month | 1,000 | High volume |
Every plan includes all six tools and PDF export. Credits renew each month, and bigger plans lower the cost per credit.
Do I lose credits if a scan fails?
No. If a scan fails because of a problem on our side or with the AI or data service, the credits for that scan are returned to your balance automatically. Credits are only spent when the work actually starts.
If a credit balance looks wrong, contact support with the tool, the time and the coin, and we'll check it.
I ran out of credits. What now?
When your balance can't cover an action, the tool tells you and offers an upgrade link. Your options:
- Upgrade to a bigger plan.
- Start a plan if you were on the $1 trial.
- Use cheaper tools: a Regular scan costs 1 credit, a Premium scan costs 2.
Your balance is set to your plan's credit amount when you join or change a plan.
Account and billing
Plans, cancellations and refunds.
How do I upgrade or change my plan?
Open your account page and choose a different plan, or pick one from the pricing section. Your credit balance is set to the new plan's amount when the change goes through.
How do I cancel?
You can cancel a monthly plan at any time from your account page. There are no cancellation fees. The $1 trial never renews, so there's nothing to cancel.
What is the refund policy?
- Cancel a monthly plan within 7 days of your first plan payment and, if you haven't used any credits, you get a full refund.
- The $1 trial is non-refundable.
- Credits for scans that fail are returned automatically. See Do I lose credits if a scan fails?
I can't log in or get "Permission denied"
- Make sure you're logged in, and that your membership is active.
- Use the password reset on the login page if you've forgotten your password.
- If you just bought a plan, refresh the page after payment completes.
Still stuck? Contact support.
Troubleshooting
The most common messages and how to fix them.
A scan failed or took too long
- Keep the page open while a scan runs. Scans can take around 2 minutes, and Psychologist reports can take longer.
- If it shows an error, wait a minute and try again. Your credits were refunded automatically.
- If the same scan fails twice, try a different timeframe or exchange, or use Screenshot Analysis for that chart.
- Still failing? Contact support with the tool, coin, timeframe and time of the failure.
"Rate limit exceeded. Please try again later."
To keep the service fast for everyone, there is a limit on how many scans an account can run per hour. Wait a while and try again.
"Security check failed"
Your page session expired. Refresh the page (and log in again if asked), then retry.
"You do not have enough credits"
The action costs more credits than your balance. Check the cost table, then pick a cheaper option or add credits. Nothing is charged when this message appears.
My chart image was rejected
- Use a normal image file such as PNG or JPG, not a PDF or a link.
- Keep it under 5 MB. Cropping or exporting at a lower resolution usually fixes this.
- Make sure the image really contains a chart with a visible price axis.
My trade file or screenshot wasn't accepted
- "File is too large": files are limited to 2 MB. Export a shorter date range.
- "Please upload a .csv, .tsv, .txt or .xlsx": convert old .xls files to .xlsx or .csv.
- "Pasted text is too long": paste your most recent trades only (limit 256 KB).
- "We could not read trades from that screenshot": use a sharper, closer crop of the table, or upload the CSV export instead.
Catalyst Scanner says "Maximum 25 symbols"
A single scan accepts up to 25 coins. Split a longer watchlist into batches. Enter at least one symbol, separated by commas, and use the exchange's ticker (for example BTC, not Bitcoin).
A coin or exchange pair isn't found
- Check the ticker, the quote asset (USDT, USD and so on) and the market type (spot or futures).
- Very new or low-volume pairs may not have enough history for analysis.
- Try another exchange that lists the same pair, or upload a chart image to Screenshot Analysis.
Safety and data
What the tools can and can't do, and what happens to your files.
How reliable are the reports?
Reports combine calculated numbers with AI-written explanations. The calculations come straight from market data. The AI writing can still make mistakes or miss context.
- Check key levels against your own chart before acting.
- Past patterns don't guarantee future results.
- Use reports as one input, never the only one.
What happens to my uploads and history?
- ChartSense never asks for exchange API keys or connects to your trading accounts.
- Chart images and trade files are used to produce your report.
- Reports are saved to your account history, which you can clear yourself (Psychologist reports can be deleted one by one or all at once).
- Avoid including personal details such as account numbers in screenshots.
Are the demos on the home page real?
The animated scan and the interactive 3D chart on the home page use simulated BTC/USDT candles so you can see how the tools look. They are not live prices and not trading signals. A real scan uses live exchange data for the coin and timeframe you choose.
Still need help?
Email info@chartsenseai.com from the address on your account. Include the tool, the symbol, the timeframe and the time it happened, and we will look into it.