ChartSense AI (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (https://chartsenseai.com/
) and services. By using ChartSense AI, you consent to the practices described below.
1. Information We Collect
We may collect the following types of information:
Account Information: Name, email address, login credentials.
Payment Information: Billing details processed securely through third-party payment providers (we do not store full payment card details).
Usage Data: IP address, browser type, device information, and activity on our site.
Uploaded Content: Charts, screenshots, or other files you choose to submit for analysis.
Communication Data: Emails, support messages, or other communications with us.
2. How We Use Your Information
We use your information to:
Provide and improve ChartSense AI services.
Process payments and manage subscriptions.
Send account updates, service notifications, and promotional emails (you may opt out anytime).
Monitor site performance, prevent fraud, and ensure security.
Comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell your personal information. We may share data only in these cases:
Service Providers: Payment processors, hosting providers, analytics tools (bound by confidentiality obligations).
Legal Requirements: When required by law, court order, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Your Privacy Rights
For Canadian Residents (Québec & PIPEDA)
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or incomplete data.
Withdraw consent to certain uses of your data.
Request deletion of your personal information, subject to legal or contractual restrictions.
For U.S. Residents (California & Similar State Laws)
If you are a resident of California, you have the right to:
Request access to the personal information we collect about you.
Request deletion of your personal information, subject to legal obligations.
Opt out of the “sale” or “sharing” of personal data (we do not sell data, but you may contact us to confirm).
Non-discrimination for exercising your privacy rights.
You can exercise your rights by contacting us
For EU/EEA Residents (GDPR)
If you are located in the European Union or EEA, you have additional rights under the General Data Protection Regulation (GDPR), including:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
Right to Restrict Processing: Ask us to limit how we process your data.
Right to Data Portability: Request your data in a machine-readable format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent where processing is based on consent.
If you wish to exercise these rights, contact us at [Insert Support Email]. We will respond within the timelines required by GDPR.
5. Cookies & Tracking
We use cookies and similar technologies to improve user experience, analyze traffic, and provide relevant content. You may disable cookies in your browser, but some features may not function properly.
6. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Once no longer required, data will be securely deleted or anonymized.
7. Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission over the internet or storage system is 100% secure.
8. International Data Transfers
If you access our services from outside Canada, your data may be processed in the U.S., EU, or other jurisdictions. By using ChartSense AI, you consent to such transfers.
For EU residents, we rely on lawful transfer mechanisms such as Standard Contractual Clauses (SCCs) when data is transferred outside the EEA.
9. Children’s Privacy
ChartSense AI is not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 18, we will delete it promptly.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our services means you accept the revised Policy.
11. Language Requirement (Québec Residents)
In accordance with the Charter of the French Language (Québec), this Privacy Policy is available in English. A French version will also be made available.
12. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
📧 info@chartsenseai.com
🌐 https://chartsenseai.com/
